# Contact | SG Heartland Guides

> Email us at hello@sgheartlandguides.com for corrections, removals, disputes or questions about the ranking method. Target response: five business days.

URL: https://sgheartlandguides.com/contact/

Section 01 // Get in touch

# Contact

Email is the only support channel, and it is read by the editor. There is no phone line and no sales team, because there is nothing being sold.

hello@sgheartlandguides.com // Target response: 5 business days

Email 

hello@sgheartlandguides.com

[mailto:hello@sgheartlandguides.com →](mailto:hello@sgheartlandguides.com)

Target response within five business days for corrections, disputes and removals. Legal and urgent requests are handled faster.

What this inbox is for

-   ## Correcting a listing
    
    Send your business name, the directory it appears on, and what is wrong. Standard corrections are handled within five business days.
    
    The correction process
    
    [/corrections/ →](/corrections/)
    
-   ## Removing a listing
    
    Ask and it is done. Removals are free, honoured without conditions, and a removed business is not penalised.
    
    Removals
    
    [/corrections/ →](/corrections/)
    
-   ## Disputing a score
    
    Tell us what looks wrong. We can fix mechanical errors such as a wrong category or reviews attributed to the wrong branch.
    
    How scores are built
    
    [/methodology/ →](/methodology/)
    
-   ## Asking to be added
    
    Send your business name and trade. If the directory is still being compiled we hold the request until the set is built.
    
    Inclusion criteria
    
    [/guide/why-a-business-might-not-be-listed/ →](/guide/why-a-business-might-not-be-listed/)
    

What we do not publish

No phone number, no WhatsApp, no live chat, no booking system, and no office address. Everything is handled by email so there is a written record on both sides.

Or use the form

## Send a message

### Thanks. We have your message.

Standard requests get a reply within 5 business days. Legal and urgent requests are handled faster.

FAQ

## Before you write

Can a business pay to rank higher?

No. Rankings are featured-blind — the ranking engine cannot see whether a business has paid for anything, and no paid placement is offered today. Scores are built from public customer reviews only.

Who added my business, and do I need an account?

Listings are compiled from public sources. You do not need to register, claim, or respond to anything, and nobody will call to sell you something. To change or remove a listing, email hello@sgheartlandguides.com.

Is being listed free?

Yes. Listing is free and staying listed is free. No business pays to appear and none is charged to stay. Corrections and removals are free too.

How do I correct or remove my listing?

Email hello@sgheartlandguides.com with your business name, the directory it appears on, and what is wrong. The target is five business days for standard requests, faster for legal ones. Removal requests are honoured and a removed business is not penalised.